Especially, we have received reports of damage arising from products purchased through Internet auction sites.
Please pay an extra attention to products with extreme low price or suspicious design.

  • We regret to inform you that we assume no responsibility whatsoever for any damages resulting from the usage of counterfeit products. Also, we are unable to accept return or exchange for counterfeit products.
  • If you make purchase in these unauthorized shopping sites or sales windows and you notice anything unusual or suspicious, please directly contact the sales windows or sellers where the product comes from.
  • For authentification of the product you purchased, please directly contact the sales windows or sellers where the product comes from.
  • Also, we are unable to accommodate a request for surveying authenticity of products purchased through non-official sales channels.
  • We would like to further intensify efforts for crackdown on manufactures or distributors of counterfeit products. Nevertheless, in order to avoid purchasing the counterfeit products, please purchase our products through our official sales channels.

For the information of international authorized Phiten affiliates and distributors, please click here